New currency issue by the South African Reserve Bank 2023

With the introduction of new bank notes and coins by the South African Reserve Bank, it may be necessary to update your cash counting device/devices to ensure that your devices can count the new version of bank notes and coins.

Please refer to the list in number 2 of the Q & A to confirm if your device/devices require a software and or hardware upgrade.  In some instances, device/devices may require both software and hardware upgrades to allow for the new currency series to be counted.

The list below indicates which device/devices require an upgrade to count the new currency series. To assist with product identification, click on the description in the table below and it will take you to the product page on our website (www.cptcash.co.za).

To assist in identifying your device/devices, please email us on support@cptcash.co.za and include the details below in the email with a picture of your equipment and we will be in contact with you. Alternatively complete the contact sheet provided and we will gladly assist.

Identify my Device(s)

There are a number of devices that require no software or hardware upgrades to count the new currency series of bank notes and coins. The models in the list below do not require any upgrades to count or check the new notes and coins. If your devices do not appear on the list below, please refer to our list of discontinued products. These products have been discontinued due to age. 

Discontinued models

The following models have been discontinued so software or hardware upgrades are not possible.  The main reason that upgrades are not available is as result of the age of the devices. If your device/devices is on the list below, please contact our support department on support@cptcash.co.za or on 0861 67 4490 and we will see how best we can assist you. 

The cost of the upgrade will depend on the manner in which the device will be upgraded and the make and model of the device. Prices will be provided once we have received your information.  Please refer to Q 7.

The following services are offered to upgrade your device/devices to accept and count the new series bank notes and coins.

1. Deliver upgrade device – We deliver the software with instructions to your premises so you can upgrade your device/devices at your convenience.
2. Drop-In – We will be offering a Drop-In service for customers (this service will not be available in all geographical areas). The Drop -In service allows customers between the 08h30 to 11h00 Monday to Friday to drop in and have their device upgraded while they wait. Our Drop-in service is fast and efficient and will be at a discounted rate.
3. On Site Support – We come to you and do the upgrade at your premises (geographical restrictions apply)

To receive details on how to get your device/devices upgraded, please email the following information to support@cptcash.co.za.  Where multiple devices require upgrades, please record all serial numbers.

New Note and Coin Series Upgrade

Software only upgrade

The models that require software only upgrades, can typically be undertaken by the user at their convenience.  Our easy step by step guide provided will take you through the process. 

Software & Hardware upgrades

The devices that require software and hardware upgrades can only be done by our technicians either on site (please ask for more information on this) or in our workshop.

The serial number is important as it assists us in identifying your product and model and it will also ensure we provide the correct upgrade information for your device/devices.

Serial numbers are made up of either numeric or alpha and numeric.  These serial numbers can typically be found at the back on the device or underneath.

Tellermate TIX and Tellermate Touch device serial numbers can be found at the back and underneath.  These serial numbers will start with 3 letters followed on by 6 numbers – FAA123456

Mixed Value Note 1.5 Pocket and single pocket Money Counters serial numbers can be found at the back of the device

More information on the new currency series can be obtained from the South African Reserve Bank on the following link – https://www.resbank.co.za/en/home/what-we-do/banknotes-and-coin